At Secret Sofy, we value the trust you place in us when you share your personal details. This Privacy Policy explains how we collect, use, and protect the information submitted through our website’s contact form and appointment form. We understand that when you provide your personal information, you expect it to be handled with care and respect. That is why we clearly outline our practices to keep you informed. We only collect the information that is necessary to provide you with the services you request. Nothing beyond your inquiry or appointment is ever stored or used. We maintain transparency so that you are fully aware of how your details are managed. Our aim is to keep our process simple, client-focused, and free from unnecessary complications.
When you fill out the contact or appointment form, we may collect your name, phone number, email address, preferred appointment date, and any details you choose to share about your furniture requirements. This information helps us respond effectively and ensures we understand your needs before getting in touch. We never request any sensitive details such as banking or payment information through our website forms. The information collected is limited to what is required for communication and appointment scheduling. By sharing this information, you allow us to prepare in advance for a more personalized discussion. Every field in our forms is designed with simplicity in mind, so you only share what is absolutely necessary. The purpose of collecting this information is purely functional and focused on your furniture experience.
The information you provide is used only to respond to your inquiries, confirm appointments, and provide the services you request. We do not use your details for promotional messages or third party marketing. This ensures that our communication remains respectful and relevant. We may call or email you only if it directly relates to your query or scheduled consultation. Our staff members are trained to access and handle this information responsibly. All conversations or replies we provide are based on the details you choose to share with us. We strictly avoid sending unrelated or repetitive communication. Every use of your data is tied directly to delivering a smooth experience for you.
All personal information you provide is kept secure and confidential. We take reasonable steps to ensure that your data is protected and used only by authorized members of our team for the purpose of assisting you. Our systems are regularly reviewed to maintain safety and reliability. Any data shared is stored securely and protected from unauthorized access. We understand the importance of confidentiality, especially when it comes to personal communication details. That is why we limit access only to staff directly involved in handling appointments or inquiries. We do not disclose your information to third parties under any circumstances. Your trust matters to us, and we continuously improve our safeguards to honor it.
We do not send newsletters, promotional updates, or marketing emails through this website. You will only hear from us when it is necessary to address your inquiry or appointment. This makes our communication straightforward and professional. We avoid any practice that could overwhelm you with unnecessary information. Our focus is on quality rather than quantity in communication. Every message you receive from us has a clear purpose. We want our clients to feel comfortable knowing they will not be disturbed by irrelevant messages. This approach strengthens trust and makes our service more reliable.
Your information is retained only for as long as needed to respond to your request or manage your appointment. After that, it is securely deleted from our records. We do not keep unnecessary data once its purpose has been served. This policy helps us reduce risks and respect your privacy. If an appointment or inquiry is completed, there is no reason for us to hold on to your personal information. Only minimal records related to service history may be maintained internally for quality checks. Even in such cases, no sensitive or unrelated data is stored. We keep retention policies simple and focused on your comfort.
You may request at any time that we update or delete the information you shared with us. Simply contact our team using the details below. We respect your right to control your personal information. If you feel any data we hold is unnecessary, you can ask us to remove it immediately. We provide full cooperation in such cases without delay. This process is kept easy and transparent for your convenience. Our goal is to empower you with complete ownership over your personal details. We believe privacy works best when clients remain in control.
If you have any questions about our Privacy Policy or how your information is handled, please reach out to us directly. Our team is always ready to clarify how your data is used. We encourage clients to ask questions freely without hesitation. Whether you prefer calling, emailing, or visiting us, we ensure you receive clear answers. We maintain open communication to build confidence in our practices. Your comfort and peace of mind are our top priorities. Every interaction with us is treated with professionalism and confidentiality.
By using our contact and appointment forms, you agree to this Privacy Policy. This ensures clarity and mutual trust between you and our team.